IT Operations

Managed IT Services

Your Complete IT Department, On Demand

Enterprise-grade managed IT services that give you the expertise of a full IT department without the overhead. From infrastructure management to strategic planning, we handle it all.

500+
Clients Managed
50,000+
Endpoints Supported
99.9%
Uptime SLA
30-50%
Cost Savings

What are Managed IT Services?

Complete IT management delivered as a service

Managed IT Services provide comprehensive technology management through a subscription-based model. Instead of reacting to problems, we proactively monitor, maintain, and optimize your entire IT infrastructure to prevent issues before they impact your business.

Our managed services encompass everything from network and server management to end-user support, security, and strategic IT planning. We become an extension of your team, understanding your business goals and aligning technology to support them.

The managed services model transforms IT from a cost center into a strategic asset. With predictable monthly costs, proactive maintenance, and expert guidance, you gain enterprise-level IT capabilities regardless of your organization's size.

Key Metrics

99.9%
System Uptime
Guaranteed infrastructure availability
<15 minutes
Response Time
Initial response to critical issues
95%
Resolution Rate
First-call resolution for common issues
98%
Client Satisfaction
Customer satisfaction score

Why Choose DevSimplex for Managed IT?

Partnership-focused IT management that drives results

Choosing a managed IT provider is choosing a partner for your business success. Our approach goes beyond break-fix support-we take ownership of your IT environment and treat it as if it were our own.

Our team consists of certified professionals across networking, security, cloud, and enterprise systems. With deep expertise in diverse technology stacks, we provide solutions tailored to your specific industry and requirements.

We provide complete transparency through our client portal, where you can view tickets, reports, and system health in real-time. Monthly business reviews ensure alignment between your IT infrastructure and business objectives.

Our proactive approach means fewer emergencies, less downtime, and more productive employees. We identify and resolve potential issues before they become problems, keeping your systems running smoothly around the clock.

Requirements

What you need to get started

Infrastructure Assessment

required

Complete inventory of current hardware, software, and network infrastructure.

Business Goals Documentation

required

Understanding of business objectives and how IT should support them.

Stakeholder Access

required

Access to key decision-makers for onboarding and ongoing communication.

Existing Documentation

recommended

Current IT documentation, policies, and procedures if available.

Compliance Requirements

recommended

Industry-specific compliance or regulatory requirements.

Common Challenges We Solve

Problems we help you avoid

Growing IT Complexity

Impact: In-house teams struggle to keep pace with evolving technology.
Our Solution: Our team maintains expertise across the full technology stack, providing specialized knowledge on demand.

Unpredictable IT Costs

Impact: Reactive repairs and emergency projects blow budgets.
Our Solution: Fixed monthly pricing covers all management, support, and planned projects with no surprises.

Talent Shortage

Impact: Difficulty hiring and retaining qualified IT professionals.
Our Solution: Access our entire team of specialists without the overhead of full-time employees.

Security Vulnerabilities

Impact: Lack of resources for comprehensive security monitoring.
Our Solution: Enterprise-grade security monitoring, patching, and incident response included in every engagement.

Your Dedicated Team

Who you'll be working with

Virtual CIO

Provides strategic IT leadership, budgeting, and technology roadmap planning.

15+ years IT leadership experience

Systems Administrator

Manages servers, cloud infrastructure, and enterprise applications.

MCSE/AWS certified, 8+ years experience

Network Engineer

Designs and maintains network infrastructure, connectivity, and security.

CCNP certified, 6+ years experience

Help Desk Technician

Provides first-line support for end-user issues and requests.

CompTIA A+/Network+ certified

How We Work Together

Dedicated account manager with access to full technical team for specialized needs.

Technology Stack

Modern tools and frameworks we use

Microsoft 365

Productivity and collaboration

Azure/AWS

Cloud infrastructure

VMware

Virtualization platform

ConnectWise

IT management platform

Datto

Backup and disaster recovery

SentinelOne

Endpoint protection

Managed IT Services ROI

Transform IT from a cost center to a business driver.

30-50%
IT Cost Reduction
Within first year
80%
Downtime Reduction
Post-implementation
25%
Productivity Increase
Employee productivity
90% fewer
Security Incidents
Annual reduction

Why We're Different

How we compare to alternatives

AspectOur ApproachTypical AlternativeYour Advantage
ExpertiseFull team of specialists on demandLimited in-house knowledgeAccess to diverse expertise without hiring
Cost ModelPredictable monthly subscriptionUnpredictable break-fix expensesBudget certainty and cost control
ApproachProactive monitoring and preventionReactive problem solvingIssues resolved before they impact business
Coverage24/7/365 monitoring and supportBusiness hours onlyAround-the-clock protection

Ready to Get Started?

Let's discuss how we can help transform your business with managed it services.