IT Operations

Infrastructure Maintenance & Updates

Keep Your Systems Healthy and Secure

Proactive maintenance prevents problems before they occur. Our comprehensive maintenance program ensures your infrastructure stays patched, optimized, and ready to support your business.

25,000+
Systems Maintained
5M+
Patches Applied
99%
Patch Compliance
<24 hrs
Zero-Day Response

What is Infrastructure Maintenance?

Proactive care for your IT systems

Infrastructure maintenance encompasses all activities required to keep IT systems running smoothly, securely, and efficiently. This includes patch management, firmware updates, security hardening, performance tuning, and preventive maintenance tasks.

Regular maintenance is essential for security-unpatched systems are the leading cause of security breaches. It's also critical for reliability, as neglected systems accumulate technical debt that eventually causes failures.

Our maintenance program takes a systematic approach: inventorying assets, prioritizing updates based on risk, testing in non-production environments, deploying during approved windows, and validating success. This disciplined process ensures updates improve your environment without causing disruption.

Key Metrics

99%
Patch Compliance
Systems current within SLA
<72 hours
Critical Patch SLA
Time to deploy critical patches
99.5%
Patch Success Rate
Updates applied without issues
99.9%
Maintenance Uptime
Availability during maintenance

Why Choose DevSimplex for Infrastructure Maintenance?

Systematic maintenance that prevents problems

Maintenance often gets deferred when IT teams are busy fighting fires. Our dedicated maintenance program ensures this critical work happens consistently, regardless of other demands on your team.

We follow a risk-based approach to patching. Critical security patches are expedited, while routine updates are batched and tested to minimize deployment overhead and risk. Our testing procedures catch compatibility issues before they impact production.

Maintenance windows are scheduled around your business needs. We work during nights, weekends, or other low-impact periods to minimize disruption. For critical systems, we implement rolling updates and failover procedures to maintain availability during maintenance.

Comprehensive reporting shows patch compliance levels, systems requiring attention, and upcoming end-of-life dates. This visibility enables informed decisions about infrastructure investments and risk acceptance.

Requirements

What you need to get started

Asset Inventory

required

Complete inventory of hardware and software requiring maintenance.

Maintenance Windows

required

Approved windows for maintenance activities with minimal business impact.

Change Management

required

Process for approving and documenting maintenance changes.

Test Environment

recommended

Non-production environment for testing patches before deployment.

Backup Verification

recommended

Confirmed backups before major maintenance activities.

Common Challenges We Solve

Problems we help you avoid

Patch Backlog

Impact: Unpatched systems vulnerable to known exploits.
Our Solution: Systematic patch management with prioritization based on risk and business impact.

Update Failures

Impact: Patches cause system instability or application issues.
Our Solution: Testing in representative environments before production deployment.

Maintenance Disruption

Impact: Updates during business hours impact productivity.
Our Solution: Scheduled maintenance windows with minimal business impact and rollback plans.

Legacy Systems

Impact: Older systems no longer receive vendor updates.
Our Solution: Compensating controls, migration planning, and extended support options.

Your Dedicated Team

Who you'll be working with

Maintenance Manager

Plans maintenance schedules, coordinates activities, and manages compliance.

ITIL certified, 10+ years IT operations

Systems Engineer

Performs server patching, updates, and configuration management.

MCSE/Red Hat certified, 7+ years experience

Network Engineer

Handles network device firmware and configuration updates.

CCNP certified, 6+ years experience

Security Analyst

Prioritizes security patches and validates hardening measures.

Security+/CISSP, 5+ years experience

How We Work Together

Dedicated maintenance team with scheduled activities and emergency response capability.

Technology Stack

Modern tools and frameworks we use

WSUS/SCCM

Microsoft patch management

Ansible

Configuration automation

Automox

Cloud-native patching

ManageEngine

Endpoint management

Puppet/Chef

Configuration management

Qualys

Vulnerability assessment

Infrastructure Maintenance ROI

Prevention is far cheaper than remediation.

85% reduction
Security Incidents
Through current patching
70% reduction
Unplanned Downtime
Through preventive maintenance
60% fewer
Emergency Changes
With proactive updates
30% longer
System Lifespan
Through proper maintenance

Why We're Different

How we compare to alternatives

AspectOur ApproachTypical AlternativeYour Advantage
ApproachSystematic, scheduled maintenanceAd-hoc when time permitsConsistent protection without gaps
TestingPre-production validationDirect production deploymentIssues caught before impacting users
TimingPlanned maintenance windowsDuring business hoursMinimal productivity impact
CoverageAll systems including network devicesServers onlyComplete infrastructure protection

Ready to Get Started?

Let's discuss how we can help transform your business with infrastructure maintenance & updates.